GenoPro Privacy Statement / GDPR

Privacy is important to us and we are committed to keep your confidential information private and secure.

Where are GenoPro files are stored?

By default, GenoPro stores its .gno files (family trees & genograms) into the folder named "My Documents". You may change this folder when installing GenoPro (see GenoPro Installation Command Line Parameters), or after installing GenoPro. The default save folder may be any folder on your local machine, or a network mapped drive such as letter X: to store the .gno files on one of your server. Your GenoPro files are as safe as any local file you may have on your computer such as a photo or a local Word document.

GenoPro does not store its files in the "cloud". If you wish to save your .gno files over the Internet, GenoPro is capable of doing so via APIs, provided your server has fully implemented the necessary APIs.

Online Backups

You are welcome to backup your genealogy trees (or genograms) to our server.  Your backups are private to you and we will never share or sell any information that your backups may contain.  You also own the content of your backups and you can delete them anytime.

Send File To Another User

When sending a genealogy file to another user  (genealogy tree or genogram) to someone, we temporary store the file to our server.  Again, the content of the file sent is private to you and the recipient.

Just to be clear, performing a backup or sending a .gno file cannot be done by accident: the user must provide a valid email address to our server GenoPro.com, and then the server will generate a random password and email it to the user. Once the user has successfully typed his/her email and password, then he/she can do a backup and/or send a .gno file by email to someone else.

Publishing Online

GenoPro has a free service to host genealogy trees at http://familytrees.genopro.com/.  The content of your publication is yours and you may delete your publication anytime. We would like to see as many online publications as possible, however we respect your decision to delete a publication or hide a report from our public directory.

Automatic Updates

To improve security and privacy, GenoPro does not have automatic updates. Having automatic updates represents a security risk where a hacker could take control of our server and push a malicious update to install a trojan or virus on your computer. If you wish to update GenoPro, go to the Help menu and select the menu item Check for Updates.

GenoPro Site License

If your organization purchased our site license, then you have the option to disable online backups or disable sending GenoPro files.  Likewise, you can also disable online publishing as well as disabling the APIs to store GenoPro files to a remote server.  If you are considering purchasing our site license and concerned about sensitive data being transmitted over the Internet, just contact us after completing your purchase and we will update your site license to disable those online features in the GenoPro application.

Order Form To Purchase GenoPro

To purchase GenoPro, we require your email address, name, and credit card information. We use this information solely to process your order and, if any questions should arise, to contact you about your order. We share this information, and only that information which is absolutely necessary, with the financial institution that issued your credit card. In addition to the information you provide, we automatically record your IP address when you place an order to help us detect fraudulent activity. We may share this with the financial institution that issued the credit card with which an order was placed, or with law enforcement authorities, if we determine use of the credit card was fraudulent. All financial information is collected using a secure connection (SSL AES 256 bits, the strongest encryption) and is sent using a secure connection (SSL AES 256 bits) directly to the financial institution responsible for processing the transaction. To view the validity of the SSL certificate, visit https://www.genopro.com/buy/ and double click on the secure lock at the bottom of your browser. Your browser will bring a dialog to display the SSL certificate.

GenoPro is PCI DSS certified regarding the handling its policies, procedures, and technical systems that store, process and/or transmit cardholder data.  To further protect your privacy, we do not store any credit card info into our servers. Since all licenses of GenoPro 2020 are perpetual there is no need for us to bill you after your initial purchase. By not storing credit card data to our servers, we significantly reduce the risk of being a target for hackers, and if they do hack our servers, all they will get is a database of names, email addresses and license key(s), but nothing about your financial info.

Cookies

GenoPro uses a session cookie to temporary remember your credit card info while waiting for the approval from your bank.  This is a technical necessity to complete your purchase, otherwise your bank would approve the transaction however you would never receive your registration key.  We are informing you about this because some bureaucrats in the EU feel it is important that you to know about it.  By the way once you close your browser, all session cookies are gone.  If you ever want to purchase GenoPro again, then you will have to enter your credit card number again.

Other parts of our website also use cookies to make your visiting experience better.  For instance, once you login to our support forum http://support.genopro.com you will remain logged in to view posts that are relevant to you.  Next time you return to visit us, you will see new posts and messages since your last visit.  Without using cookies, you would always see all posts and messages as unread.

GenoPro Newsletter

To join our newsletter, we need your email address.  We do not share, rent or sell email addresses with anyone.  We use in-house software to send our newsletter, so there is no danger of having the distribution list compromised by a third party.  We honor every unsubscribe request without asking questions.  To change your email address, just login to your account and update your contact information.

When you visit our website GenoPro.com

Our webserver uses IIS (Internet Information Server) made by Microsoft.  By default, IIS has HTTP logs enabled, which means our server collects following information for every page requested: IP address, browser version, operating sytem and screen resolution.  Once a blue moon we run a tool to find out where (which countries) our visitors are coming from and what HTML pages are most popular.  Those tools are useful for us to determine where to focus our resources.  For instance, as we noticed more and more Mac users visiting our website, we decided to rewrite GenoProX to be a native Macintosh application and also work on mobile devices.  Likewise, when we started GenoPro, the a large number of users were having a screen resolution of 640 by 480 pixels so we had to keep our windows / dialogs small to fit on the screen.  Nowadays almost everyone has at least 1024 by 768 pixels, so we can display more information in the same dialog.

We also use Google Analytics which does a similar job, however gives us more information such as which are the most popular search keywords people are reaching our site, what is the most popular landing page, and what page transitions are most popular.

Law Enforcement

GenoPro will disclose information only if required by a search warrant of proper jurisdiction.  Without a valid search warrant, we will remain silent!